Background
In February 2022, Infinite Energy announced it would no longer sell rooftop solar and battery systems for residential and commercial rooftops. The decision followed changing sector dynamics and national expansion plans that were impacted by the COVID-19 pandemic.
At the time, Infinite Energy cited the saturated WA solar market, low margins, and a low barrier to entry as key challenges to maintaining a sustainable, high-quality offering. While WA continues to see growth in rooftop solar adoption, these conditions made it difficult for the company to continue in the installation space.
What This Meant for Existing Customers
Following the announcement, Infinite Energy confirmed:
- No new solar or battery system quotes would be offered.
- Outstanding installation contracts would be honoured.
- Existing customers with scheduled installs would continue to receive the systems and service they signed up for.
- Customers had the option to discuss contract cancellations directly with Infinite Energy.
Support and Warranties
Customers with installed systems were advised that both product and workmanship warranties remained valid. Support services were expected to continue, with a dedicated phone line and online portal available for assistance.
Where Things Stand Now
As of 2025, Infinite Energy no longer provides solar or battery quotes, installations, or upgrades. Many former customers are now seeking options to:
- Add battery storage to an existing solar system
- Upgrade inverters or replace panels
- Connect to Virtual Power Plants (VPPs)
- Access new state and federal battery rebates
Next Steps for WA Homeowners
Homeowners previously serviced by Infinite Energy can:
- Review rebate eligibility based on their system and location.
- Contact SAA-accredited installers for battery options, system upgrades, and VPP compatibility.
- Check product warranty details through the original system documentation or manufacturer websites.
This guidance is provided for information only and is not affiliated with Infinite Energy.
